Frequently Asked Questions

Ordanni jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided zip dust bag.

Always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine can permanently damage or discolour your gold jewellery. Gently clean your gold or vermeil jewellery with a soft polishing cloth. 

Here at Ordanni, we are fully committed to creating and providing the best standard of jewellery, which is why we offer a lifetime guarantee for all purchases of gold plated jewellery. If your product damages, fades, or stops working under normal wear, the guarantee entitles you to a one-time replacement of the piece - free of charge. This warranty is voided under any user damage issues (scratches, accidental breakage, water damage)

If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

*Lifetime guarantee does not cover lost or stolen items* 

Our gold plated products are finished at a high standard. The process we use is the highest quality plating available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available. 

You can return your item within 14 days of the date your order was delivered. To do so, please use the contact us form.

Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.

Shipping paid on returned items is non-refundable.

Ordanni will only reimburse the return shipping in the event that a wrong item was sent to the recipient.

Ordanni is headquartered in Sydney, Australia. All stock is sent from our warehouse located in Sydney, Australia